12 Lagoon Street, Sandgate

Payment options Claim on the spot. Pay only the gap.

We claim your health fund rebate through HICAPS at the desk. You pay what’s left by eftpos, card, cash, Afterpay, Humm or Zip.

Book online (opens in a new tab)Can’t find a time that suits? Call (07) 3269 6252 and we’ll talk it through.

Preferred provider for HCF, CBHS, nib and HIF

Three ways we make paying easier

Claim on the spot

Swipe your fund card at reception. We claim your rebate through HICAPS, and you pay only the gap on the day. What you get back depends on your policy, cover and limits.

Spread larger treatment

We can stage larger treatment across several appointments at no extra cost. You pay as each stage is completed.

Buy now, pay later

Afterpay, Humm and Zip are accepted at reception. You set the plan up with the provider, and their terms apply. There’s never any requirement to use one.

How we accept payment

On the day of your appointment we accept:

  • Eftpos: savings, cheque and credit
  • Visa and Mastercard
  • Cash
  • HICAPS health fund claims
  • Afterpay
  • Humm
  • Zip Pay & Zip Money

What happens when you pay

Payment is taken at the end of your appointment.

  1. We go through it with you.The items completed and the cost.
  2. We claim your rebate.If you have private health cover, we swipe your fund card through HICAPS.
  3. You pay any gap.By eftpos, card, cash, Afterpay, Humm or Zip. We email or print a receipt with item numbers.

Ready to book? Choose a time online, any time.

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Know the cost before you start

For larger treatment, such as a dental crown, dental implants, dentures or clear aligners, we put together a written plan that breaks the work into stages.

  • An itemised written quote with item numbers, so your fund can confirm what you’ll get back
  • What’s included at each appointment
  • What’s essential now, what can wait and what’s optional
  • Where it makes clinical sense, using more than one calendar year of your health fund limits

We can talk through payment options at the planning stage. We don’t push any finance product.

HICAPS and private health funds

We process on-the-spot claims for eligible dental cover from major Australian private health funds, including HCF, NIB, Bupa, Medibank, CBHS, HIF, AHM, Frank, Smile.com.au and RT Health, among others. We’re a preferred provider for HCF, CBHS, nib and HIF, and an approved provider for Smile.com.au.

Fund guides for members:

HICAPS doesn’t change what your fund pays. It saves you paying the full amount up front and claiming it back. Your rebate depends on:

  • The level and type of dental cover you have
  • Your annual limits and any waiting periods
  • How much of your limit you’ve used this calendar year
  • The item numbers performed at your appointment

Our health funds page and HICAPS page have more detail.

Medicare and the Child Dental Benefits Schedule

Most general dental work for adults isn’t covered by Medicare. The exception is the Child Dental Benefits Schedule (CDBS) for eligible children aged 0 to 17. We bulk-bill eligible children under the CDBS. See our CDBS bulk-billed children’s dental page. Not sure if your child is eligible? Bring their Medicare card and we can check.

DVA Gold and White card holders

We work with Department of Veterans’ Affairs Gold and White card holders for eligible treatment, and we process the claim with DVA for you. Let us know when you book. See DVA dental care.

Payment questions

Can I pay with Afterpay at the dentist?

Yes. Afterpay is accepted at Sandgate Family Dental in Sandgate for everyday appointments such as a check-up and clean, fillings or a hygiene visit. You set the plan up with Afterpay directly, and we process it at reception at the end of your appointment. If you have private health cover we run the HICAPS claim first, so any plan only covers the remaining gap.

Do you offer interest-free payment plans?

The buy now, pay later services we accept — Afterpay, Humm and Zip — are provided by those companies rather than by the practice. Their standard plans don’t charge interest when repayments are made on time, but late fees, account fees or interest can apply on some plans. Check the provider’s terms before you sign up. For larger treatment we also stage the work across several appointments at no extra cost, which spreads the fee over time without any finance product at all.

Can I use Zip Pay or Zip Money for dental treatment?

Yes. Both Zip Pay and Zip Money are accepted at the practice. As with Afterpay and Humm, you arrange the account with Zip and we process the payment at reception. Bring your fund card too — we claim any private health rebate through HICAPS on the spot first, so you are only funding the gap.

Can I spread the cost of larger dental treatment?

Yes. For treatment such as a crown, implants, dentures or clear aligners we prepare a written, itemised plan that breaks the work into stages. That lets you pay as each stage is completed, and where it makes clinical sense, use more than one calendar year of your health fund limits. We will also tell you plainly what is essential now and what can safely wait.

Do I have to pay on the day?

Yes — payment is taken at the end of each appointment. If you have HICAPS-eligible cover, only the gap is payable on the day.

Can you tell me the cost before I book?

For routine items we can give a guide on the phone. For anything more involved, we prepare an itemised written quote at a planning appointment so you can check rebates with your fund.

What if I do not have private health cover?

That is completely fine — most of our patients have a mix of insured and uninsured visits over the years. You pay the standard practice fee.

Can I claim my rebate later if I forget my fund card?

Yes. We give you an itemised receipt with item numbers that you can submit to your fund yourself, online or through their app.

Do you offer payment plans?

Yes. For everyday visits we accept Afterpay, Humm and Zip. For larger treatment we also stage the work across appointments and can talk through the buy-now-pay-later and third-party finance options available in Australia — with no obligation to take one up.

Is there a fee for using a credit card?

No. We don’t add a surcharge when you pay by card.

Do you bulk-bill any adult treatment?

We bulk-bill eligible children under the CDBS. For DVA Gold and White card holders, we process the claim with DVA for eligible treatment. Other adult treatment is private-fee.

Questions about cost? Ask before you book.

Book online any time, or call us and we’ll talk it through.

Book online (opens in a new tab)Can’t find a time that suits? Call (07) 3269 6252

12 Lagoon St, Sandgate QLD 4017 · Mon–Thurs 8:30am–5:00pm · Fri 8:30am–4:00pm · Sat 8:00am–12:00pm