Privacy Policy
Privacy Policy
Sandgate Family Dental respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and share your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect the following types of information from you:
- Personal details such as your name, address, phone number and email.
- Health information relevant to your dental care (medical history, x-rays, treatment records).
- Payment details and health fund information.
- Website and booking system data (for example, when you use our online appointment form).
2. How we collect information
We collect information in several ways, including when you:
- Make an appointment by phone, online booking form, or in person.
- Complete a medical history or patient registration form.
- Communicate with our team by email, phone, or through our website.
- Visit our website, where we may collect basic analytics or cookie data.
3. Why we collect information
We collect your personal and health information in order to:
- Provide safe, high-quality dental care.
- Manage appointments, billing and health fund claims.
- Communicate with you about your treatment, recalls and follow-ups.
- Comply with legal and regulatory requirements.
4. How we store and protect your information
Your information is stored securely in our practice management system and paper records (where applicable). We take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure.
Electronic records are password-protected and backed up securely. Staff are trained in confidentiality and privacy obligations.
5. Sharing of information
We will only share your information when it is necessary for your care or required by law, such as:
- With dental specialists, laboratories, or other health providers involved in your treatment.
- With your health fund for claiming purposes.
- With government bodies when legally required.
We will not sell or trade your personal information.
6. Access and correction
You may request access to your personal information or ask us to correct it if it is inaccurate or incomplete. Please contact us (details below).
7. Website and cookies
When you use our website, we may collect non-identifying information through cookies or analytics tools to help us improve our services and website performance. You can disable cookies in your browser if you prefer.
8. Questions or complaints
If you have any questions about this Privacy Policy, or if you wish to make a privacy complaint, please contact us:
Sandgate Family Dental
Phone: (07) 3269 6252
Email: [email protected]
Address: [Insert your practice address here]
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.